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From 1 October 2008 those actively engaging in estate agency work in relation to residential property are required to join an approved estate agents redress scheme. Whichever estate agent you select to use – should tell you the scheme they belong to. Details of schemes that are currently approved are available on the OFT website. 

Contact details for the two approved redress schemes

• Ombudsman for Estate Agents Scheme
  Beckett House
  4 Bridge Street
  Salisbury
  Wiltshire
  SP1 2LX
  Telephone 01722 333306
• Surveyors Ombudsman Service
  PO Box 1021
  Warrington
  WA4 9FE
  Telephone 0845 050 8181 or 0330 440 1634
  Regional number 01925 530270

Or the National Association of Estate Agents may be able to help if your estate agent is a member:

• The National Association of Estate Agents
  Arbon House
  6 Tournament Court
  Edgehill Drive
  Warwick
  CV34 6LG
  Telephone 01926 496800

Redditch Estate Agents

• Allan Morris Group
  292 Evesham Road – Redditch – B97 5EP – 01527 873 841
• Andrew Grant
  18 Church Green East – Redditch – B98 8BP – 01527 66161
• Bairstow Eves (Countrywide)
  Osbourne House – 13 Church Green East – Redditch – B98 8PB – 01527 406 956
• Darren Blower Estate Agents
  7 Church Green East – Redditch – B98 8BP – 01527 62800
• Dixons Countrywide
  10 Church Green East – Redditch – B98 8BP – 01527 585 808
• Hemmings
  22 Unicorn Hill – Redditch – B97 4QU – 01527 62092
• Gill & Rodgers
  24 Church Green East – Redditch – B98 8DE
• Lamberts Property Centres
  11 Alcester Street – Redditch – B98 8AE – 01527 61222
• Michael Pretty
  St Stephens Court – 11a Church Green East – Redditch – B98 8BP – 01527 67779
• Premier Places
  9 Church Green West – Redditch – B97 4DX – 01527 585 050
• Robert Oulsnam & Co
  10a Church Green East – Redditch – B98 8BP – 01527 584 499
• Shipways Estate Agents
  3 Alcester Street – Redditch – B98 8AE – 01527 651 155
• Steven Woodley & Associates
  14-15 Church Green East – Redditch – B98 8BP – 01527 590 700
• Vizor & Co
  17 Church Green East – Redditch – B98 8BP – 01527 584 533
• Your Move Thornton Hill
  16 Church Green East – Redditch – B98 8BP – 01527 69221